Returns & Refunds

We want you to feel confident shopping with George & Lucky Co. We offer free returns on eligible items when you request a return within 30 days of delivery.

Return Eligibility

To qualify for a return, your item must be unused, in its original condition, and in its original packaging. Please include all parts, connectors, and accessories that came with it.

You’ll also need your order number or another proof of purchase.

These conditions apply to change-of-mind returns. If your item arrived damaged, defective, or incorrect, please see the section below.

How to Start a Return

Email contact@georgeandlucky.com within 30 days of receiving your order. Include:

• Your order number.

• The item you would like to return.

• A brief explanation of the return.

• Photos if the item is damaged, defective, or incorrect.

Once your return is approved, we’ll provide a prepaid return shipping label and instructions, including the correct return address.

Please contact us before sending anything back so we can identify your return and provide the right instructions.

Damaged, Defective, or Incorrect Items

Please check your order when it arrives. If something is damaged, defective, missing, or incorrect, email contact@georgeandlucky.com as soon as possible.

Include your order number and photos of the item and packaging, where relevant. We’ll review the issue and help arrange an appropriate replacement, refund, or other resolution. We cover return shipping for confirmed damaged, defective, or incorrect items.

Items Excluded from Change-of-Mind Returns

The following items are not eligible for our voluntary 30-day return policy:

• Food, treats, and other perishable goods.

• Custom-made or personalized products.

• Gift cards.

• Sale items.

These exclusions do not remove any rights you may have if an item is faulty, damaged, or incorrectly supplied.

Exchanges

If you would prefer a different product, contact us to arrange an eligible return. You can then place a separate order for the replacement item.

Refunds

After receiving and inspecting your return, we’ll email you with the outcome.

Approved refunds will be issued to your original payment method within 10 business days, or sooner where required by law. Your bank or payment provider may need additional time to post the credit.

If your refund has not appeared more than 15 business days after approval, email contact@georgeandlucky.com.

European Union Customers

Where applicable EU consumer law gives you a right to withdraw from an online purchase, you may notify us within 14 days of delivery without giving a reason, subject to legal exceptions.

This right is separate from our voluntary 30-day return policy. Our unused-item requirement and sale-item exclusion do not override your statutory rights.

Your Consumer Rights

Nothing in this policy limits any rights or remedies available to you under applicable consumer protection laws.

Contact Us

For help with a return, exchange, or refund, email contact@georgeandlucky.com.