Shipping Policy

Processing Time

Orders typically ship within 5–7 business days. Business days exclude weekends and holidays. Orders placed on weekends or holidays begin processing on the next business day.

Processing time is separate from the carrier’s delivery time.

Shipping Rates and Delivery Estimates

Shipping charges are calculated at checkout based on package size, weight, and destination.

Estimated delivery times after your order ships:

• United States: 3–7 business days.

• International: 7–21 business days, subject to customs clearance.

Delivery times are estimates and may be affected by carrier delays, customs processing, or peak shipping periods.

Order Tracking

Once your order ships, you’ll receive a confirmation email with tracking information. Use the tracking link to follow your package’s progress.

Packaging

We use recyclable packaging and carefully pack your Snap-Cat modules to help them arrive safely.

Shipping Destinations

We ship within the United States and to select international destinations. We currently do not ship to P.O. Boxes or APO/FPO addresses.

Lost, Damaged, or Delayed Shipments

If your order is lost, arrives damaged, or is significantly delayed, please contact contact@georgeandlucky.com within 7 days of the expected delivery date.

Include your order number and a description of the issue. For damaged shipments, please include photos of the item and packaging.

We’ll help investigate and determine the appropriate resolution, which may include a replacement or refund.

Questions?

For shipping questions or assistance with your order, email contact@georgeandlucky.com.